Terms & Conditions

Last updated: 05/01/2026

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and BitVault Ltd (“BitVault”, “we”, “us”, or “our”). By accessing, browsing, or using the BitVault website or any services provided by us, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you must not use our website or services.

1. About Us

BitVault Ltd is a company incorporated and registered in Scotland.

Registered name: BitVault Ltd
Registered address: 48 W George St, Glasgow G2 1BP
Company number: SC681971

2. Services

BitVault provides IT-related services including, but not limited to:

  • Backup and data protection services
  • Vehicle and asset tracking solutions
  • Managed IT and consultancy services
  • Related software platforms and support services

The precise scope of services, service levels, pricing, and contractual commitments may be set out in separate agreements, order forms, service schedules, or statements of work. Where such documents exist, they shall take precedence over these Terms in the event of conflict.

3. Eligibility and Authority

By using our website or services, you confirm that:

  • You are at least 18 years of age; and
  • Where you act on behalf of a business or organisation, you have the authority to bind that entity to these Terms

4. Use of the Website

You agree to use the website only for lawful purposes and in accordance with these Terms. You must not:

  • Breach any applicable law or regulation
  • Attempt to gain unauthorised access to systems, networks, or data
  • Introduce viruses, malware, or other harmful material
  • Copy, reproduce, scrape, or misuse website content without permission

We reserve the right to suspend or restrict access to the website where misuse is identified.

5. Accounts and Security

Where access to services requires an account:

  • You are responsible for maintaining the confidentiality of your login credentials
  • You must notify us promptly of any unauthorised access or security breach
  • You are responsible for all activity carried out under your account

We may suspend or terminate access where there is a breach of these Terms or a security risk.

6. Pricing and Payment

  • All prices are stated in GBP excluding VAT unless otherwise specified
  • Fees may be subscription-based, usage-based, per-device, per-GB, or fixed
  • Payment terms will be specified at the point of purchase or in a separate agreement
  • Failure to pay may result in suspension or termination of services

We reserve the right to amend pricing with 30 days prior notice.

7. Data Protection and Privacy

We process personal data in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Further details are set out in our Privacy Policy, which forms part of these Terms.

You remain responsible for ensuring that any data processed, stored, or transmitted using our services is lawful and compliant with applicable legislation.

8. Backup and Data Responsibility

While BitVault implements reasonable technical and organisational measures to protect data:

  • No system is entirely immune to failure, corruption, or loss
  • You are responsible for verifying backups and data integrity
  • We are not liable for data loss arising from customer misconfiguration, third-party services, acts or omissions beyond our reasonable control, or force majeure events

Any recovery objectives or guarantees shall be set out expressly in a separate written agreement.

9. Intellectual Property

All intellectual property rights in the website, services, software, and related materials are owned by or licensed to BitVault.

No rights are granted to you other than those expressly stated in these Terms or in a separate written agreement.

10. Third-Party Services

Some services may depend on third-party providers or infrastructure. BitVault does not warrant the availability or performance of third-party services except where expressly agreed in writing.

11. Limitation of Liability

To the maximum extent permitted under Scots law:

  • BitVault shall not be liable for indirect, consequential, or economic loss
  • Our total aggregate liability shall not exceed the fees paid by you for the affected service in the 12 months preceding the claim

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.

12. Termination

We may suspend or terminate services immediately where:

  • These Terms are breached
  • Payment obligations are not met
  • Continued provision of services would pose legal, regulatory, or security risk

Termination does not affect accrued rights or obligations.

13. Variation

We may amend these Terms from time to time. Updated Terms will be published on our website and shall take effect from the stated “Last updated” date.

Continued use of the website or services constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising from or in connection with them are governed by and construed in accordance with the laws of Scotland.

The Scottish courts shall have exclusive jurisdiction over any dispute arising under or in connection with these Terms.

15. Contact Details

If you have any questions regarding these Terms, please contact:

Email: [email protected]
Address: 48 W George St, Glasgow G2 1BP

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